Reviews

What Our Customers Say About Ambiance Pool Service

At Ambiance Pool Service, we take pride in providing top-quality pool care with a focus on exceptional customer service. Homeowners trust us for reliable maintenance, expert repairs, and high-quality upgrades to keep their pools in peak condition. From seamless equipment installations to professional water balancing, we go the extra mile to ensure your satisfaction. We’re proud to have built lasting relationships with homeowners across Tucson and surrounding areas. Read what our satisfied customers have to say about their experiences with Ambiance Pool Service!
2 months ago

Great service. My pool looks crystal clear.
Oliver Fernandes
Via Google
4 months ago

Have used Ambiance since our pool was built a couple years ago. Very responsive to any issues. Easy to communicate with app, texting, or phone. Easy to understand invoicing. Reliable weekly service.
Jason Light
Via Google
4 months ago

Fast response good work and emails of work completed..great people to work with.
Loree Schader
Via Google
4 months ago

These guys are lifesavers. First house I've purchased with a pool and they have answers for all my issues. Very fast and quality service. My only criticism is they tend to push the most expensive options first.
Chris Phillips
Via Google
5 months ago

My 27-year-old single-speed pool pump was nearing its end and I wanted a system that would do a better job and save us a little money on electricity. After checking prices for a new variable-speed pump from several pool companies in the area, I texted Ambiance Pool Services on Sunday to see what they could do. To my surprise, Amber from Ambiance called back that day and discussed our pool needs. We got a fair-price quote and ordered the pump on Tuesday. Amber texted that installation was scheduled for the following day! The old pump and plumbing were removed, and the new pump was installed in less than 2 hours by Albert and Ben of Ambiance. Excellent service all around. Amber noted that our old pool equipment had been undersized for our 19,000-gal pool, but never tried to upsell us. Nevertheless, it became apparent to us that we needed a new filter as well, Again Ambiance provided a good deal for upgrading our filter to one that could do the job. It was installed quickly (by Albert) the following morning, and the pump, filter and pool are doing great! I can see from the watts used that it already is saving money compared to our old system. We really appreciate Amber, Albert and Ben and highly recommend you check out Ambiance Pool Service.
R Johnson
Via Google
7 months ago

As a first-time pool owner, I requested a one-time cleaning service and was thrilled with the experience. Technician Shane was fantastic—he patiently answered all my questions and gave me a thorough pool maintenance 101. He cleaned the pool, added the necessary chemicals, and now it will be ready for swimming in a couple of days, once the chemicals have had time to work their magic. I’ll definitely be using their services again.
Judy Tello
Via Google
8 months ago

Very knowledgeable and thorough inspection on our first service visit from Ambiance Pool Co. A wonderful man named Burley was our service technician!
carol van hofwegen
Via Google
9 months ago

Shane my service technician was very polite and was very knowledgeable about everything about my pool system. My experience could not of gone any better. Great people great service and I would recommend them to everyone I know. Thank you all for helping us. Hope you all have a blessed day. Tony
Tony Cox
Via Google
9 months ago

Technician arrived on time, installed new equipment and gave instructions on how to use. Highly recommend.
Kelvin Murphy
Via Google
9 months ago

WOW!!! Best customer service ever!! Great price, great service, and nicest group of guys! Definitely recommend them for any of your pool services!!
Patrick Martinez
Via Google
10 months ago

Thank you so much. My pool light went out last weekend and Ambiance Pools got back to me immediately and came out and fixed my light just in time for the 4th of July and my birthday pool party.
Lydia Winston
Via Google
10 months ago

FANTASTIC! The service and communication were amazing! After some awful and expensive service from another company, Ambiance literally saved the day. Daniel was helpful and patient and thorough. So glad I made the switch.
Felicia Kemp
Via Google
10 months ago

Just had my first major service experience with Ambiance and it went very well. My chlorinator failed and my controller was over 12 years old and needed updating. Shane finished the job by noon. This was a major plumbing task with the new chlorinator and 2 new computer-controlled valves. It was also a major electrical project with the replacement of the control unit and hookup to the gas heater. Everything went pretty smoothly. The only hiccup was the connection to our wireless network which required a firmware update in the control system. The only other thing that could have been improved would have been to inform me of the install date - I called 4 days after the quote was approved and learned it was scheduled the next day but I would have preferred they text or e-mail me once the schedule was set. Minor issue. Bottom line is I am very happy with the work and plan to have Ambiance do all the future mechanical/electrical work on our pool/spa system.
Kurt Papke
Via Google
10 months ago

Excellent communication, customer service and work.
Johnny Zapp
Via Google
10 months ago

Ambiance Pool Service is great!! They are professional, prompt and get the job done!!
Mary Campbell
Via Google
10 months ago

Professional, excellent communication, job done well, friendly staff!
Ron Copeland
Via Google
10 months ago

Amazing company with top-level employees! Shane came over to address a couple concerns and he went the extra mile. He even repainted/labeled the PVC piping and cleaned the system, which had nothing to do with why he was here. TOP NOTCH! You have a customer for life!
David Green
Via Google
11 months ago

Excellent Customer Service experience, Burly was the best technician, his smile made our day. Knowledgeable, efficient and went above and beyond our expectations. Thanks for the great service. 🫠
Yoga Kai
Via Google
11 months ago

Highly recommend- professional and very knowledgeable- great service! Thank you!
Brian Buttler
Via Google
11 months ago

Excellent service. Confirm text the day before. Shane our service tech also texted 30 minutes prior to arrival. Dog friendly and just good vibes from these people from first contact.
Mavrick “Mavrick”
Via Google
11 months ago

Great company great people. Everything done efficiently.
Sharon McIntosh
Via Google
11 months ago

These guys really deliver! I called them to repair my shut off valve. The first repair failed, but they were prompt in sending someone else out to trouble shoot and make amends. Daniel, the second repairman was thorough and explained everything that he was doing and why. I was so impressed that I decided to have them replace my sand filter which was old and leaking. Two days later, I now have a brand new sand filter installed and I received an in depth explanation on how to operate and maintain this new equipment. I highly recommend Ambiance Pool Service & Supplies to anyone needing pool services.
S M
Via Google
11 months ago

I have always had great service with these guys, very professional.
Freddie Ramirez
Via Google
11 months ago

Excellent customer service! From the first call to project completion, our experience was wonderful. In a time where good customer service is hard to come by, Ambiance did not disappoint in any way. We will definitely use them again for any of our future pool repair needs!!!!!
Nichole Gagliano
Via Google
11 months ago

Great customer service and competitive pricing. I called multiple pool companies for a new heater and ultimately went with Ambiance because they were the only ones who actually followed through with what they said they would. Big shout out to Cody for being on the ball and getting my order processed quickly. Then Shane and Mark for the installation and their patience, taking extra time after the job was done to make sure all my questions were answered. 10/10 would recommend.
Alex
Via Google
11 months ago

Super easy to work with. Highly recommend.
Bret Limbaugh
Via Google
12 months ago

On a Saturday, I had broke the cardinal rule of trying to open my filter to clean it hoping that would fix my problem and ended up releasing the sand. Tried to put the plug back in and couldn't. I called 5 other companies on Google that said they were open, only to leave voice-mail. Ambiance picked up! The lady was so nice and calm even though I was freaking out I totally damaged my filter, which made me feel better and they scheduled a tech to come on Tues. Thankfully I didn't cause $$$ damage and was an easy fix. The gentleman that came out was so nice and helpful! He gave me so much useful information to maintain my pool properly. 100% will be calling anytime I need help with my pool!!! Thank you Ambiance!! PS: your company should be at the top of the Google search!
Letitia Mello
Via Google
12 months ago

Shawn did the repair to my spool equipment and did a fantastic job. Very professional and efficient.
Tod Sallay
Via Google
12 months ago

Knowledgeable, helpful friendly service and reliable.
Sandy Lawyer
Via Google
12 months ago

Ambiance Pool will be our go to pool company. We needed a pool clean because of A LOT of debris from a deck job from another company. They came out when they said they would, gave the estimate in a timely manner and completed the job quickly. Our pool looks great, they are super professional and knowledgeable. We would recommend then to anyone.
Nancy Berrones
Via Google
12 months ago

From the time I put in a request to talk to someone through their website to getting the work done, Ambiance was a joy to work with. Their timeline was way faster than I would have expected and the quote for the work was very reasonable. Everyone I talked to was super helpful with great customer service. I would highly recommend!
Chris Biles
Via Google
12 months ago

We are first time pool owners and ambiance pool has been great! Everyone that has been out to our house has been so helpful and informative. Great experience overall!
Kylie Carroll
Via Google
12 months ago

Every one I have talked to has always been very professional and knowledgeable. The technician that came by was awesome. I will definitely be recommending the company to.family and friends. And the pricing for service was good as well.
Alma Siddons
Via Google
1 year ago

Excellent Pool Service. Installed my pool saltwater system and filter canister. Quality work.
ncsugrad80
Via Google
1 year ago

Great company to do business with. Usually next day service, knowledgeable and attentive. Cody is great and the office staff are professional and efficient. Won’t call anyone else!
Christi Taylor
Via Google
1 year ago

Great service, technician Daniel was very knowledgeable, kind and explained the new pump. We will see how well I listened. I recommend this business.
Becci Austin
Via Google
1 year ago

Shane came and did POOL SCHOOL with us! The best teacher ever! Patient kind thorough and went above and beyond. We were so pleased! Thank you Shane!
Sharon crosby
Via Google
1 year ago

The guy was so nice knowledgeable and awesome! Definitely recommend.
N P
Via Google
1 year ago

Friendly and knowledgeable staff! I will definitely be using them for all of our pool needs!
Val Lindsay
Via Google
1 year ago

Ambiance Pool Service did a great job setting up my pool drain, acid wash and adding new chemicals and replacing some parts. Dan, Burly and the office staff were helpful in getting it all scheduled. It all went well.
Trudy Hersch
Via Google
1 year ago

Best pool service in Tucson, and I must have tried at least a dozen. IMHO, most honest, capable, and knowledgeable service techs in the Tucson metro area and an always pleasant and efficient office staff. Special shout out to Daniel, who keeps my pool sparkley and the equipment humming a happy tune. Just the best!
Gail Johnson
Via Google
1 year ago

Everyone in this company is extremely professional they have treated me with the upmost of respect! Victor, who comes out to clean my pool is phenomenal. He’s thorough and he explains everything to me and I have never ever had great service like this before and I have had this pool for 13 years, I wish I had found this company sooner
LINDA M WEBB
Via Google
1 year ago

Vic and Cody have been very thorough, knowledgeable, reliable and professional! We are very happy that they will be taking care of all our pool needs.
Bill Waynick
Via Google
1 year ago

Shawn/Sean was great. spent an extra 10 min or so and answered a question I had about my pool I haven't been able to figure out since we bought the house. he went above and beyond! I have zero reservations recommending them to anyone!
Bryan Loveless
Via Google
1 year ago

Their customer service and skilled technicians are always 5 stars!
Jane Polson
Via Google
1 year ago

Wonderful experience. Very knowledgeable and prompt. Shane helped get everything up and running for me! I highly recommend them.
D Clayton
Via Google
1 year ago

Installation went well. Communication between everyone involved was excellent.
Ken Wuestenfeld
Via Google
1 year ago

Reasonable prices, great service, very happy with the improvements to the pool. Cody is very knowledgeable for the assessment. He says he sees 50 pools/week. Can you imagine?
Charley Upton
Via Google
1 year ago

Daniel was great- on time, efficient, knowledgeable and fixed all issues - thanks
William LaMear
Via Google
1 year ago

Experienced, professional , friendly staff , great service
Marjorie Hovan
Via Google
1 year ago

Great communication and pricing and always available if I have any questions. Hiring Ambiance was the best thing I ever did for servicing my pool
Anthony Body
Via Google
1 year ago

Shane was awesome! Worked through the rain to fix my issue! Thanks so much!
Sara King
Via Google
1 year ago

Ambiance Pool Service did a great job getting the pool and spa equipment back in its best operating condition. Now I have full control using an app on my phone.
Greg Sims
Via Google
1 year ago

Great customer service. The technician was honest, friendly, experienced and personable.
Jamie Gilson
Via Google
1 year ago

I have been really happy with Ambiance pool service. They are reasonably priced. Shaun the pool tech explained so many things I never knew about my pool. I feel luke I took a class. I give them five stars. Happy New Customer.
Jeannine Ornella
Via Google
1 year ago

Ambiance is always quick to respond, quick to act - friendly and professional!
Barbro Drott-Huth
Via Google
1 year ago

I’ve been using Ambiance Pools for 7+ years and I could not be happier. Great company and great communication. Keep up the great job guys!
Stephen Price
Via Google
1 year ago

We found this company through a neighbor. They had great results so we called. Excellent customer service, support and reasonable pricing. Technicians took great care to answer any and all questions. HIGHLY recommend Ambiance for all your pool needs
julie kluge
Via Google
1 year ago

Nick was our service tech. He is excellent. Kept us informed of all repairs needed. He got our pool back in working order. Arrived on time each day. Very good service. Highly recommend.
Dennis Graham
Via Google
1 year ago

Great speedy service.
Rose DowdellBrown
Via Google
1 year ago

This is the first time we have used your service so they were great. The technician was on time and told us everything that was done during the process. Excellent Job!!!!!
Robert Brown
Via Google
1 year ago

Attentive, responsive, and fast! The week before Thanksgiving, my old system started spraying water everywhere! I requested a free quote and Daniel was over the very next day. I got the quote and did my comparison shopping, Ambiance Pool Service was the clear choice for the job! Parts were ordered and the new system just installed the Monday after Thanksgiving! Daniel gave me a quick tutorial on how my new system works. My pool is back to the sparkling oasis I want it to be. And we highly recommend Ambiance Pool Service!
Brenda Johnson
Via Google
1 year ago

Technician was knowledgeable, explained work to be done and completed repairs as scheduled.
Mike Land
Via Google
1 year ago

Communications and service are outstanding!!!!
Zen Boyd
Via Google
1 year ago

The Ambiance Sales and Service Team was very professional from start to finish with my pool repair needs. I was assigned to them through my home warranty and both Maria and Nanette were very nice and helpful with scheduling. Shane did a great job coming to my home for inspection and diagnosis and Cody completed all of the repairs. Special note about Cody, as he not only did a professional job in making all of the needed repairs, but he was also patient enough to answer all of my questions and explain and how my pool equipment works and the importance of maintaining a clean pool and what to look for.
Douglas Loftus
Via Google
1 year ago

Could not be happier with this company. Pool water consistently looks perfect and service for any repairs is quick. Pool tech also alerted me to an irrigation leak (while we were out of town) that I was able to address quickly which resulted in saving water and money.
Nathan Mullins
Via Google
1 year ago

I recently bought a home with a pool and the home inspector stated the pool was in pristine condition and I should find out who was servicing it and continue to use them. Ambiance. I love my pool and the technicians that have serviced it and clean it weekly are professional, take the time to educate me and never seem annoyed when I ask questions. and I ask a lot of questions. They respond quickly when I call and I’m just delighted and relieved to have someone care as much about my pool as I do. I highly recommend.
christian Mason
Via Google
1 year ago

These guys are truly professionals, not only did they do excellent work servicing my pool equipment but they provided numerous resources to help me maintain the pool on my own. I will definitely be using them again!
Heath Guyer
Via Google
1 year ago

Outstanding heat pump installation and operation instruction
David Vining
Via Google
2 years ago

Filter replacement
Craig Littlefield
Via Google
2 years ago

I highly recommend Ambiance Pool Service. Reasonably priced, quality work, fantastic customer service.
Veronica Green
Via Google
2 years ago

Ambiance Pool service was new to us this year and was recommended by a close friend. I had them replace my pool filter and heater over the last several months... They have a great staff. Are on time, and do excellent work! 5 Stars!!!!
Patrick Mckinney
Via Google
2 years ago

Great customer service, knew what he was doing, and finish the job promptly and perfectly. I would highly recommend using them.
Adam Rasnake
Via Google
2 years ago

So refreshing to work with a qualified company that is so kind & has integrity !
Mary Lou Martin
Via Google
2 years ago

I have never been a pool owner,My honey says there a lot of work..I wanted a pool! So now I have a pool and I have been struggling with taking care of it.We have had some issues with the pump and heater switch and me not knowing how to care for it or understandng the pentair automation system.I had a total melt down over it.But I pulled my self together and we called Ambiance Pool Service and supply.I have to say they were on top of sending us quotes,ordering what we needed and setting up appt. To replace the parts.Everything was done in a timely manner and when they said they would do it.They always let you know when there on there way and no matter how stupid my questions may be they give me a answer and explain it to me.If I have any concerns or questions I can call the office and they will put me in touch to speak with them.Shane and Cody have done all of our work and we are pleased with the work. Thank you for your help... Today Daniel came out was very helpful and answered a lot of questions and concerns.thank you
Matina M
Via Google
2 years ago

After a super hot summer our pool was overrun with nasty algae that had stained the surface. Cody came out three times and did a miraculous job. To save us money, he showed us how to continue the treatments ourselves. Cody was really friendly and knowledgeable.
sssrtucson
Via Google
2 years ago

Excellent knowledge friendly service
Kim Graczyk
Via Google
2 years ago

Replaced pool pump
Tony Tai
Via Google
2 years ago

The team at Ambiance were terrific, from the time we called to arrange a diagnostic visit, to the way they delivered the bad news about the cracked heater needing to be replaced, all the way to the price quotes and installation of the new heater (all of which happened in the span of one week total). We poked around a bit online for prices for the new heater, but in the end decided that Ambiance's quoted price was exactly in line with what we saw advertised elsewhere, and their labor costs were completely reasonable. We are very pleased with our overall experience with Ambiance!
Heather Carlisle
Via Google
2 years ago

I am very much impressed by this pool service company, we needed a new one for our community and let me tell you they do not disappoint. They will text you if there’s anything going on and or if you have any questions versus you having to play phone tag with a business, they label their pool equipment and tubing, so you know what’s going on, and they have a lock they use for the community with a key enclosed so that you don’t have to worry about one person losing the key and instead it’s at the pool the whole time. Those little services definitely add up to something big and I can’t believe how sparkling our pool has been since I moved into my community in eight years!
Amanda Paladini
Via Google
2 years ago

Professional, thorough, and friendly!!!😀
Karla Bartlett
Via Google
2 years ago

Daniel is fast, efficient, knowledgeable and a pleasure to deal with. I highly recommend doing your pool maintenance with Ambiance Pool Service.
Bonnie MacLean
Via Google
2 years ago

Best pool service in Tucson. The pool techs are knowledgeable and can solve just about anything!
Holly Hufstetler
Via Google
2 years ago

Knowledgeable and customer-focused team plus a responsible way to replace my pool water. Kudos all around!
Linda Volkerink
Via Google
2 years ago

Knowledgeable and easy to work with professionals who can be depended on even when you have an aging too large pool and equipment under pine trees
Christine O'Connor
Via Google
2 years ago

Fantastic customer service in a day and age where that seems to be an afterthought. Super communicative and extremely well informed on what our needs were and the latest in pool care. Mike went out of his way to make sure we were taken care of and replace equipment. A+ hope they stick around for years to come.
Robert Via
Via Google
2 years ago

Great service!
Michael McNeill
Via Google
2 years ago

Our technician Daniel was efficient, knowledgeable, polite and his work was excellent… ask for Daniel!
David P
Via Google
2 years ago

Ambience Pool Service has been performing routine maintenance on our spa for several years now and we couldn’t be happier with the service. Most recently, the 20 year old control panel needed replacing. In less than 2 weeks, we had a quote for the work, an appointment for the service and a satisfactorily completed job. Ambience is an outstanding company with super employees who really excel at customer service and quality workmanship.
Paul Kurtin
Via Google
2 years ago

Very good service. Quick too.
Chris Price
Via Google
2 years ago

Have used them twice and their service has been exceptional both times.
Paul Danek
Via Google
2 years ago

I used Ambiance pool service because my pool water was saturated with heavy minerals. The pool was drained and required an acid wash. I also had an old sand filter replaced. Ambiance pool service was always on time, the repairs turned out just like they said they would. Every person who showed up to my house was courteous, knowledgeable, and went beyond customer service. I highly recommend ambient pool service for any pool needs.
Tomy Compagno
Via Google
2 years ago

Mark was the technician. He took the time to explain prior what he would do and reason for it when fixing a leak I had at the filter return pipe while being cost conscientious explaining my options he ended up installing a flow system better than what was previously there as well as took the time to clean and respray all the existing piping to look like new. He went the extra step without prompting. Would recommend save yourself the phone call to other pool repair services. Mark was spot on, efficient, and quick.
mike mcKay
Via Google
2 years ago

Did a great job fixing my vacuum port and adjusting my pool pump to work better with the vacuum running. We'll definitely call again!
Brian Powell
Via Google
2 years ago

I inherited a house with a beautiful, but neglected pool. It actually was basically a swamp in the back yard. The guys at Ambiance Pools made my pool beautiful again! They were fast, professional and they were affordable. I am so happy with the job they did. I would highly recommend this company.
Teresa Gabilondo
Via Google
2 years ago

Three years ago, I was new to pool ownership. I called Ambiance for advice and they sent Daniel out to help me understand which pump does what, how to operate the obsolete Jandy controller, and give me information about what sorts of upgrades are on the market. There was never any pressure from them to buy anything. I’ve had them out a couple of times since for various simple fixes. Now, I’ve just gotten a fancy Pentair Intellitouch system from them, with a color LED lighting system. Daniel and another guy (sorry, buddy, I didn’t catch your name) installed it and walked me through operating it. Fantastic! They were both professional, efficient, and thorough. I couldn’t be more satisfied.
David Sloane
Via Google

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